Product Design
Support Center Software Redesign
Provide a refreshed application that allows for improved service delivery.
Company
Benefits Data Trust is a national nonprofit that connects eligible people to government benefit programs that help pay for food, healthcare, and housing, ensuring access to vital assistance is efficient, equitable, and dignified for everyone.
Project Date
Q4 2022 – Current
Role
UX & UI Design Lead
Research, user testing, wireframing, visual design, and prototyping.
Homepage
The new homepage provides a central location for all activities, welcoming hero section, integrated search and room for updates and news.
Chart Interactions
Interactions provide a secondary level of detail for all metrics.
Screening Progress
Screening progress provides completion percentage, estimated time remaining, as well as navigation and status for each step.
Step level validation.
Minimized stepper to provide more sidebar room.
Step can still be viewed and navigated to with dropdown menu.
Question Organization & Chunking
Reducing the length of pages by chunking questions and separating overview questions from financial intake.
Each sub-step provides a summary of entries.
Another summary example, in this case, incomes need to be organized by household member.
Prototyping
An example of the prototyping of the financial intake steps to provide a seamless experience.
